Yondr FAQ’s

This event will be a phone-free experience. Use of cellphones, smart watches, smart accessories, cameras or recording devices will not be permitted in the performance space.

Upon arrival at the venue, all phones and smart watches will be secured in Yondr cases that will be opened at the end of the event. Guests maintain possession of their phones at all times, and can access their phones throughout the event at a designated Phone Use Areas in the venue. All phones will be re-secured in Yondr cases before returning to the event space.

Anyone seen using a cellphone during the performance will be escorted out of the venue. We appreciate your cooperation in creating a phone-free viewing experience.



“I have a babysitter at home—where can I check my phone?” or “I’m on-call for work—where can I check my phone?”
Let patrons know to set their phone to vibrate prior to locking their phone in a Yondr case. They will be able to feel the phone vibrate through the Yondr case and may use their phone throughout the night at designated Phone Use Areas in the venue. 


“What happens if there is an emergency in the venue and I can’t access my phone?”
All venue staff and security have cell phones and radios. Should an emergency occur, they are trained to implement and execute safety and emergency procedures. Guests should follow all venue instructions and evacuate immediately in the case of an emergency. Yondr Venue Staff will have hand-held unlocking devices outside at a safe distance from the venue. 


“I didn’t know that no phones are allowed. What if I don’t want to do this?”
This is the show policy, and as a result, we cannot allow entry to any guests with cell phones or smart watches if they are not secured in a Yondr case. 


“Will the pouch affect my phone in any way?”
No, the pouch will not affect your phone.


“My watch doesn’t record so I don’t want to put it into the pouch”
Most smart watches actually do have audio recording capabilities, and therefore the artist has requested that we lock these up as well. Fitbits and other wellness devices do not need to be locked up. 


“My ticket is on my phone”

It’s preferable to have a hard ticket for entry, but Yondr staff will be standing by to unlock your phone so you can access your mobile ticket in order to enter the venue.